Non-tradable assets refer to digital assets that are not supported or available for trading on the platform. These typically fall into one of four categories:
- Unsupported cryptocurrencies.
- Assets sent via a network not supported by the platform.
- Assets from tokens that have been or are scheduled to be delisted.
- Certain types of airdropped tokens.
While these assets cannot be used or traded on the exchange, you can often withdraw them to an external wallet that does support them. The following guide outlines the general process for self-service withdrawal of such assets.
Steps to Withdraw Non-Tradable Assets
The withdrawal process for these assets is typically straightforward and can be completed in a few steps.
- Navigate to the Asset Section: Log in to your account and go to the 'Assets' or 'Balances' area.
- Locate Non-Tradable Assets: Find a specific subsection or tab labeled "Non-Tradable Assets," "Inactive Assets," or something similar. This is where these unsupported holdings are grouped.
- Initiate the Withdrawal: Select the specific asset you wish to withdraw and click the 'Withdraw' or 'Transfer Out' button.
- Enter Withdrawal Details: You will be redirected to a withdrawal page. Here, you must carefully input the destination wallet address. You can often type this manually or scan a QR code for accuracy.
- Specify the Amount: Enter the quantity of the asset you want to withdraw.
- Review and Submit: Double-check all details, especially the withdrawal address, as transactions to incorrect or incompatible addresses are irreversible. Confirm the transaction.
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Important Considerations for Fees
Withdrawing non-tradable assets is not free. It involves paying network (gas) fees to process the transaction on its respective blockchain.
- Fee Currency: Since the asset itself may not be tradable, the platform usually deducts these fees from another currency in your account, most commonly USDT.
- Ensure Sufficient Funds: Before initiating a withdrawal, ensure your funding account has enough USDT (or the specified fee currency) to cover the transaction costs. The withdrawal will fail if you lack the necessary funds for the fee.
Limitations and Availability
It is crucial to understand that not all non-tradable assets are immediately eligible for withdrawal.
- Technical Development: Support for withdrawing some obscure or new assets requires ongoing technical development on the platform's side.
- Check for Updates: If you cannot withdraw a specific asset, the functionality may be added later. It's good practice to check the platform's official announcements or help center for updates on which assets have become available for withdrawal.
Frequently Asked Questions
What exactly is a non-tradable asset?
A non-tradable asset is a cryptocurrency that exists in your exchange wallet but cannot be bought, sold, or traded on that platform. This is usually because the exchange does not list or support that specific token or its underlying network.
Why would I have a non-tradable asset in my account?
Common reasons include receiving an airdrop, accidentally depositing a token the platform does not support (e.g., sending a token on the wrong blockchain network), or holding a token that has since been delisted from the exchange.
Are my funds safe if they are marked as non-tradable?
The assets are still stored on the blockchain and are tied to your account. The primary "risk" is illiquidity and inconvenience—you cannot trade them on that platform. The safety of the underlying asset depends on the blockchain it exists on. The key action is to withdraw them to a compatible wallet you control.
What happens if I send a non-tradable asset to the wrong address?
Transactions on most blockchains are irreversible. If you send an asset to an incorrect or incompatible address, the funds are likely lost permanently. Always verify the destination address and ensure the receiving wallet supports that exact asset and network.
What should I do if the withdrawal option is not available for my asset?
You must wait for the platform to add technical support for withdrawing that specific asset. Monitor the platform's official communication channels for news and updates on supported withdrawal assets.
Where should I withdraw my non-tradable assets to?
You need a self-custody wallet (like MetaMask, Trust Wallet, or a hardware wallet) that supports the specific blockchain network and token standard (e.g., ERC-20, BEP-20) of the asset you are withdrawing. Always confirm the wallet's compatibility first.