We are pleased to announce the establishment of OKX SERVIÇOS DIGITAIS LTDA., the dedicated entity serving Brazilian residents. This new structure allows us to offer a fully localized platform tailored to the needs of our Brazilian users. You can now enjoy complete local customer support and convenient deposit and withdrawal services in Brazilian Real (BRL), making your digital asset experience smoother and more efficient.
This update is designed to enhance service quality and regulatory compliance. As part of this transition, we kindly request all users take note of the upcoming changes and complete a few important actions.
What This Update Means for You
The migration to the new local entity requires that users only hold tokens that are supported within the Brazilian platform. If your current portfolio contains tokens not available locally, you will need to take one of the following two actions before the migration date:
- Convert the unsupported token into a token that is available on the local platform.
- Withdraw the unsupported token to an external wallet.
Taking proactive steps ensures a seamless transition. If no action is taken before the specified deadline, any locally unavailable tokens in your account will be temporarily frozen. You will retain the ability to withdraw these frozen assets to an external wallet at any time.
👉 Check the full list of supported tokens here
Required Account Updates Before Migration
To ensure your account remains in good standing, please complete the following critical steps by the deadline mentioned in the official email sent to your registered address.
Adjust Your Trading Accounts: You must set all your Trading accounts and any subaccounts to "No Margin" mode. This is a mandatory step to comply with the new operational framework.
Complete Identity Verification: Finalize any pending identity verification (KYC) processes. Accounts that have not completed this verification by the deadline will be frozen. Please note that even if your account is frozen, you will always retain full access to withdraw your funds.
Managing Existing Positions and Products
It is essential to unwind certain positions and redeem funds from specific products to avoid any complications during the migration process.
- Close all open margin positions.
- Settle all active positions in perpetual swaps, futures, and options contracts.
- Redeem all funds allocated within Grow products, including Earn, Loan, and Jumpstart offerings.
Completing these actions will help ensure your assets are correctly positioned for the transfer to the new local entity.
Frequently Asked Questions
What happens if I don’t move my unsupported tokens before the migration?
If you hold tokens not supported by the local Brazilian entity and take no action, those specific tokens will be frozen in your account. You will not be able to trade or use them within OKX Brazil, but you can always withdraw them to an external wallet.
Will I lose access to my funds if my account is frozen?
No. Account freezing only restricts trading and other activities on the platform. You will retain the permanent and uninterrupted right to withdraw all your funds to a personal wallet at any time.
Why do I need to close my futures and margin positions?
The new terms of service for the local entity require all accounts to be in a simple, non-leveraged state before migration. Closing these positions ensures a smooth and compliant transfer of your assets.
How do I know which tokens are supported in Brazil?
A complete and updated list of all digital assets available for trading on OKX Brazil is maintained on our official website. It is advisable to review this list carefully against your current holdings.
Is completing identity verification mandatory?
Yes, full identity verification is a required step for all users migrating to the new entity. It is a standard regulatory procedure that helps ensure the security and integrity of the platform for everyone.
What are the benefits of this new local entity?
The primary benefits include dedicated local customer support, faster and easier deposits and withdrawals in Brazilian Real (BRL), and a service tailored specifically to the Brazilian market's regulations and needs.
We are committed to providing you with a secure and superior service and are excited to continue supporting your journey in the digital asset economy.