Buying cryptocurrency through a third-party service provider offers a fast and convenient way to fund your trading account using traditional money. To ensure a smooth deposit process, users are required to complete a Know Your Customer (KYC) verification with the chosen third-party provider. Once verified, the provider transfers the purchased cryptocurrency directly into your account. Generally, you can expect to receive your deposit within 2 to 3 hours. If you experience delays beyond 24 hours, check your email for any instructions from the service provider. This guide covers everything you need to know about this service.
Supported Service Providers
Several trusted third-party service providers facilitate the purchasing of cryptocurrency with fiat money. These partners are integrated directly into the platform to offer a seamless experience. Current providers include Banxa, XanPool, MoonPay, Mercuryo, Neofi, GEO Pay, and Onramp.
Available Currencies and Payment Methods
A wide range of fiat and cryptocurrencies are supported for purchase through these third-party channels. To see the specific currencies available in your region, visit the order page and use the drop-down menus to explore your options.
Accepted payment methods typically include:
- Electronic bank transfers (Wire Transfer, ACH, etc.)
- Visa and Mastercard credit or debit cards
- Cash deposits (availability is limited to certain regions)
For the most precise details on supported payment channels, always refer to the labels listed on the order page or the provider’s official website.
Transaction Limits and Fees
Yes, there are minimum and maximum limits for each transaction. These limits are set by the individual third-party providers and are not controlled by the trading platform. The current purchase limit for your selected provider will be clearly displayed in the amount input box before you confirm your order.
Regarding fees, the platform itself does not charge any extra fees on top of the provider's costs. However, the third-party service providers do charge a transaction fee for processing your order. The exact fee structure varies by provider and can be found on their official websites.
👉 Compare payment methods and fees
Functionality: What You Can and Cannot Do
It is important to understand the scope of this service. The "Buy Crypto via Third Party" function is designed specifically for purchasing cryptocurrency using fiat money. It is a one-way on-ramp into the crypto ecosystem.
- Converting Crypto to Fiat: You cannot directly use this third-party service to convert cryptocurrency back into fiat for withdrawal. However, a separate "Sell" function exists that allows you to convert crypto assets into fiat currency.
- Fiat Deposits/Withdrawals: This service is for buying crypto only. For direct fiat deposits or withdrawals, you must use the platform's dedicated fiat deposit and withdrawal services, which are separate from these third-party providers.
Understanding Pricing and Exchange Rates
The prices and exchange rates you see on the platform are sourced from the third-party providers and are for reference only. These quotes may differ from the final rate you receive due to real-time market fluctuations or potential rounding errors.
Please note that these displayed rates are indicative and do not update in real-time with every movement in the cryptocurrency market. For the most accurate and dynamic pricing, always check the official website of the service provider you are using.
Expected Timeline and Delivery
Under normal conditions, the cryptocurrency you purchase will be deposited into your account within 2 to 3 hours. Several factors can influence this timeline, including:
- Blockchain network congestion.
- The processing speed of the specific service provider.
- For new users, the first transaction may take longer, potentially up to one day, as additional verification checks are completed.
Troubleshooting: Delays and Payment Issues
If you have not received your cryptocurrency after two hours, the first step is to contact the third-party provider directly for assistance. The most common reasons for delays are:
- Incomplete KYC: Failure to submit proper verification documents during the provider's registration process.
- Payment Failure: The fiat payment did not successfully go through the banking or card network.
If the provider does not respond within three working days, you can escalate your inquiry by submitting a support ticket with the transaction's order ID (which can be found on the provider’s platform or in your order confirmation email).
For any issues encountered during the payment process itself, immediately reach out to the respective service provider for support.
Security and Privacy
Your financial data security is a top priority. The platform does not record or store your credit card details. All sensitive information required to perform the fiat transaction is solely managed by the third-party service provider. For details on how your data is handled, please review the privacy policy of the provider you choose to use.
Managing Your Order History
You can easily view your entire purchase history from third-party providers. On the website, navigate to your Assets page and find the dedicated tab for these transactions. Within the mobile app, go to the Assets tab, select Funding Account, tap the history icon in the top right corner, and then select the relevant history filter to see your third-party crypto purchases.
KYC Verification Requirements
Completing KYC is mandatory for using this service, but it involves two parts:
- Platform KYC: You must complete at least Level 1 Individual KYC verification on the trading platform itself. Business accounts are not accepted for this service.
- Provider KYC: Each third-party service provider requires its own KYC process to comply with financial regulations and successfully process your fiat deposit.
Understanding Order Statuses
When checking your history, you will see different statuses that indicate the progress of your transaction:
- Completed: The transaction is finished, and the cryptocurrency has been credited to your account.
- Pending: The order has been submitted but is awaiting payment or additional verification from the provider. Check your email for any requests.
- Paid: Your fiat payment was successful, and the transfer of cryptocurrency into your account is pending.
- Cancelled: The transaction failed. This can happen due to payment timeout, manual cancellation by the user, or rejection by the provider.
Cross-Border Payments and Support
Whether you can pay with a fiat currency that differs from your country of residence depends entirely on the policies of the individual third-party provider and the KYC documents they accept. For specific questions regarding acceptable currencies, you must communicate directly with your chosen provider's customer support team.
Frequently Asked Questions
How long does a typical crypto purchase take to process?
Typically, the purchased crypto is deposited into your account within 2 to 3 hours. Delays can occur due to network congestion or additional verification checks, especially for first-time users, where it might take up to a day.
Why is the final price different from the one I first saw?
The initial price quote is an estimate provided by the third-party service provider. The final rate is subject to market fluctuations that occur between the time you initiate the purchase and when it is finalized, leading to potential variations.
What is the most common reason for a transaction delay?
The two most common reasons are an incomplete KYC verification with the third-party provider or a failure in the fiat payment process. Always ensure your documents are submitted and your payment method is approved.
Is my credit card information safe when using these services?
Yes. The trading platform does not record or store your card details. Your financial data is handled exclusively by the secure, regulated third-party payment processors.
Can I use a business account to buy crypto through a third party?
No, this service is only available to individuals who have completed personal KYC verification. Business accounts are not eligible to use the Buy Crypto via Third Party channel.
Who should I contact if I have a problem with my order?
Your first point of contact should always be the customer support of the specific third-party service provider you used for the transaction. They have direct access to your order details and payment information.