Identity verification is a standard security procedure known as Know Your Customer (KYC) required by most reputable trading platforms. Completing this process helps protect your account and assets, prevents fraud, and ensures full access to trading, deposits, and withdrawals. Here’s a step-by-step guide to help you smoothly verify your individual account.
Why Verification Is Required
Platforms implement identity verification to comply with global financial regulations and create a safer environment for all users. This process deters illegal activities such as money laundering, identity theft, and unauthorized account access. Once verified, you can freely trade, deposit funds, and make withdrawals without restrictions.
Verification also builds trust between the user and the platform, ensuring that everyone operates under recognized and secure standards.
Step-by-Step Verification Guide
You can complete the identity verification process either on the web or via the mobile app. The steps are straightforward and similar on both platforms.
Starting on the Web
- Log in to your account on the official website.
- Navigate to your profile, usually represented by an icon in the top-right corner.
- Select Verification from the dropdown menu.
- Choose Individual Account and click Continue to begin.
Starting on the Mobile App
- Open the application and locate the main menu.
- Go to Profile and Settings.
- Tap on Identity Verification to access the verification section.
The interface is user-friendly, with clear instructions guiding you through each stage.
Required Information and Documents
You’ll need to provide accurate and up-to-date personal information. Here’s what to prepare:
Basic Personal Details
- Country of residence
- Nationality
- Full legal name
- Date of birth
- Government-issued ID number
- ID type (e.g., passport, driver’s license)
- Social Security Number (SSN) or equivalent tax ID
- Current residential address
Accepted Identification Documents
You must submit a valid, government-issued ID. The document should be clear, current, and include your full name, date of birth, and expiration date. Accepted forms include:
- Passports
- National ID cards
- Driver’s licenses
Ensure that:
- The document is not expired
- All four corners are visible in the uploaded image
- No screenshots or edited images are submitted
- The photo and text are clear and legible
Taking a Suitable Selfie
Your selfie must meet specific criteria:
- Your entire face should be within the oval frame
- Avoid wearing hats, glasses, or masks that obscure your features
- Ensure even lighting and a neutral background
Submitting Proof of Address (If Applicable)
In some cases, you may need to provide proof of residence, such as a utility bill or bank statement. The document must:
- Show your current address
- Be issued within the last three months
- Be fully visible and clear
👉 Explore step-by-step verification guidance
After Submission
Once you submit your application, the review process typically takes up to 24 hours. You’ll receive a notification once your verification is complete. If there’s an issue or rejection, you may need to provide additional documentation or correct errors.
For assistance, use the platform’s built-in support chatbot to connect with customer service.
Frequently Asked Questions
Why do I need to verify my identity?
Identity verification is a regulatory requirement that helps prevent fraud, money laundering, and other illegal activities. It also ensures the security of your account and assets.
What should I do if my verification is rejected?
Rejections may occur due to unclear documents, expired IDs, or mismatched information. Review the requirements and submit updated, accurate documents.
Can I use my account while it’s frozen?
If your account is frozen due to incomplete verification, you can still withdraw funds or convert tokens. Full access is restored after successful verification.
Do I need to verify again later?
Yes, platforms may periodically request re-verification to ensure ongoing compliance and account security.
What documents are accepted for address proof?
Utility bills, bank statements, or official government letters issued within the last three months are commonly accepted.
How long does the verification process take?
Most verifications are completed within 24 hours, though complex cases may take longer.