The "Quick Buy" feature allows users to purchase cryptocurrencies using traditional fiat money through a variety of convenient payment methods. This guide will walk you through the entire process, from selecting your currency to completing your transaction.
Available Payment Methods
Different payment options are available depending on the fiat currency and cryptocurrency you select. Supported methods generally include:
- P2P Trading: Peer-to-peer transactions with other users.
- Bank Card Payments: Direct purchases using debit or credit cards.
- Third-Party Payment Gateways: Utilizing external payment processors.
- Fiat Balance: Using existing fiat funds held in your account.
The specific options presented to you on the order page will vary based on your location and currency selection.
Supported Currencies and Payment Details
The availability of payment methods is subject to regional regulations and banking partners. Below is a sample of supported currencies and their requirements.
| Supported Fiat | Available Payment Method | Important Notes |
|---|---|---|
| PLN | BLIK | Available only to users verified within the European Economic Area (EEA). |
| JPY | eCheck Bank Transfer | Requires a valid Japanese phone number for verification. |
| NGN | Bank Transfer | Restricted to accounts verified with Nigerian identification. |
Step-by-Step Guide to Quick Buy
Follow these straightforward steps to purchase cryptocurrency with fiat.
Step 1: Initiate the Purchase
On the platform's main app homepage, navigate to the "More" section and select "Buy Crypto."
Step 2: Create Your Order
You will be guided to complete the following steps to place your order:
- Select Fiat Currency: Choose the fiat currency you wish to pay with.
- Choose Crypto: Select the cryptocurrency you want to receive.
- Enter Amount: Input the amount you want to spend or the amount of crypto you wish to buy.
- Proceed: Click "Next."
- Pick Payment Method: Choose your preferred payment option from the list provided.
- Confirm Purchase: Click "Buy Crypto" to proceed.
Note: All transactions are subject to trading limits, which can vary based on payment method and verification level.
Step 3: Review Payment Details
Select your funding account and carefully review all payment details before confirming the order.
For some payment methods, you may need to create or bind a virtual account during your first transaction. If prompted, click "Continue" in the payment window to set this up.
Specific information required for virtual account creation can include your full name, email address, phone number, and banking details. It is critical that the name used matches your verified account information exactly.
The review process for some methods can take up to four business days (excluding weekends and public holidays).
Step 4: Confirm and Pay
After successfully adding or selecting your payment method, click "Confirm" to continue. You will be asked to enter a security code before finally clicking "Pay" to execute the transaction.
Each payment method has specific requirements for successful completion. Adhering to these guidelines is essential.
For a seamless experience with various payment processors, you can 👉 explore more strategies for secure transactions.
Step 5: Monitor Your Transaction Status
You will receive a notification regarding the status of your deposit. If successful, the assets are typically credited to your chosen account within 48 to 72 hours, though this depends on the payment method. If the transaction fails, the notification will specify the reason, and you can try again later.
You can track all your transactions on the Quick Buy History page, accessible from the main Quick Buy screen.
Frequently Asked Questions
Q: What should I do if my payment is successful but I don't see the crypto in my account?
A: First, allow up to 72 hours for processing. If you still haven't received the assets after three business days, contact support through the official help center. Be ready to provide your Order ID and a copy of your payment receipt for investigation.
Q: Why was my transaction refunded?
A: Refunds can occur for several reasons, including missing the payment time window, a name mismatch between your bank account and your verified profile, exceeding daily limits, or initiating a duplicate transfer for the same order. Some refunds may incur a processing fee.
Q: Are there limits on how much I can buy?
A: Yes, all payment methods have minimum and maximum transaction limits, as well as daily and monthly cumulative limits. These limits are based on your account verification level and the specific payment option you choose. The exact limits will be displayed before you confirm your order.
Q: Can I use a bank account under a different name?
A: No, for security and compliance reasons, the name on your payment method must perfectly match the name on your verified exchange account. Discrepancies will almost certainly result in a canceled order or a refund.
Q: Is my transaction instant?
A: Transaction times vary. Card payments and some third-party gateways can be near-instant. Bank transfers and eChecks, however, require traditional banking processing times and can take several business days to clear and settle.
Q: What happens if the exchange rate changes between when I order and when I pay?
A: Policies vary. For some methods, if the fiat amount received differs from the order amount or the exchange rate fluctuates beyond a certain tolerance (e.g., 1.2%), your original order may be canceled. The system may then create a new order at the current rate, which you can choose to accept or reject.