OKX Brazil is transitioning its services to a dedicated local entity, OKX SERVIÇOS DIGITAIS LTDA., designed specifically for Brazilian residents. This update aims to provide a fully localized platform experience, including comprehensive customer support in Portuguese and streamlined deposit and withdrawal options using Brazilian Real (BRL). These enhancements are intended to make digital asset transactions smoother and more accessible for users in Brazil.
Key Changes and Account Migration Process
As part of this transition, users must ensure their tokens are compatible with the new local entity. Tokens not supported by OKX Brazil will need to be addressed before migration. Users have two primary options:
- Convert unsupported tokens into those available on the local platform.
- Withdraw unsupported tokens to an external wallet.
Failure to take action before the specified deadline will result in unsupported tokens being frozen. Users will still be able to withdraw these tokens to another wallet but won’t be able to trade or use them on the platform after migration.
👉 Check the full list of supported digital assets
Required Actions Before Migration
To ensure a seamless transition, users must complete the following steps before the migration date outlined in their email notification:
- Set all Trading accounts and subaccounts to "No Margin" mode.
- Complete full identity verification (KYC) to comply with local regulations.
- Close all open margin positions, as well as perpetual, futures, and options contracts.
- Redeem any funds held in Grow products such as Earn, Loan, or Jumpstart.
Accounts that do not meet these requirements by the deadline will be temporarily frozen. However, users will retain the ability to withdraw their funds at any time.
Benefits of the New Localized Platform
The updated OKX Brazil platform offers several advantages for users:
- Local customer support operating in Portuguese and familiar with regional regulations.
- Direct deposits and withdrawals in BRL, reducing friction and costs for local transactions.
- A tailored user experience designed to meet the specific needs of the Brazilian market.
These improvements are part of OKX’s commitment to providing a secure, efficient, and user-friendly environment for digital asset enthusiasts in Brazil.
Frequently Asked Questions
What happens if I don’t move my unsupported tokens before migration?
Unsupported tokens will be frozen and unavailable for trading. However, you can still withdraw them to an external wallet at any time after migration.
Will I still be able to use my account if I miss the verification deadline?
Your account may be temporarily frozen, but you will not lose access to your funds. You can complete verification later or withdraw your assets.
Are BRL deposits and withdrawals available immediately after migration?
Yes, one of the main benefits of the new local entity is support for BRL transactions, including instant deposit and withdrawal options.
What should I do if I have active loans or investments in Grow products?
You must redeem all funds from Earn, Loan, and Jumpstart products before migration. Otherwise, those positions may be affected during the transition.
Is customer support available in Portuguese?
Yes, the new OKX Brazil entity offers full customer support in Portuguese to assist users with any questions or issues.
Can I still use the same OKX app after the migration?
Yes, the same app will remain functional, but it will now be serviced by the local Brazilian entity, offering improved features for local users.
We look forward to continuing to serve the Brazilian community with a more tailored and compliant platform.